Between July and August 2008 were published by APM Group of the final versions of the syllabi for the qualifications of Intermediate level in the "Qualification Scheme for ITIL V3.
These documents are described in detail the information and knowledge that the candidate must possess in order to successfully pass the certification exam provided by the Intermediate level ITIL Qualification Scheme V3.Come seen in a previous post (http:/ / marcoliuzzi.blog.com/3201875 / ) divided into different "Stream".
Knowledge is in the detail below, organized by "stream"
1. Capability Stream:
1.1. Operational Support and Analysis Certificate Syllabus. Topics include: Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management
1.2. Planning, Protection and Optimization Certificate Syllabus. Topics include: Portfolio, Service Level, Catalogue. Demand, Supplier and Financial Management
1.3. Release, Control and Validation Certificate Syllabus. Topics include: Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation
1.4. Service Offerings and Agreements Certificate Syllabus. Topics include: Capacity, Availability, Continuity, Security, Demand and Risk Management.
2. Lifecycle Stream (here's arguments follow the classical division of the ITIL v3 books):
2.1. Service Strategy Certificate Syllabus
2.2. Service Design Certificate Syllabus
2.3. Service Transition Certificate Syllabus
2.4. Service Operation Certificate Syllabus
2.5. Continual Service Improvement Certificate Syllabus
3. Managing Across the Lifecycle Certificate Syllabus
The syllabi can be viewed at the official site ITIL v3 to this page: http://www.itil-officialsite.com/Qualifications/ITILV3QualificationScheme.asp
In each of these documents the applicant can find useful information about the prerequisites and eligibility criteria for each qualification, as well as a detailed list of contents that the candidate must demonstrate knowledge and their level of understanding (Level of Difficulty ) according to the diagram indicated by Bloom's taxonomy of learning.
For each area of \u200b\u200bcontent (unit), they also mention the reference to paragraphs CORE of Books that cover the topic of certification and is also suggested that the minimum number of hours studio.A complete description of each qualification The syllabus also contains information on the study material, the exercises, the training and methods of examination.
Post taken from: http://marcoliuzzi.blog.com/4071055/
